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Privacy Policy

Privacy Policy for Event Attendees of TicketEzy

Effective Date: 01/02/2022

At TicketEzy, we are committed to protecting the privacy and personal information of our event attendees. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided by individuals who purchase tickets from TicketEzy ("Event Attendees").

1. Information Collection:

1.1. Personal Information: When Event Attendees purchase tickets through TicketEzy, we collect certain personal information, including but not limited to:
- Full name
- Contact information (email address, phone number, address)
- Payment details (credit card information, billing address)

1.2. Optional Information: Event Attendees may choose to provide additional optional information such as dietary preferences or accessibility requirements during the ticket purchase process.

1.3. Non-Personal Information: We may automatically collect certain non-personal information, including device information, IP address, browser type, and cookies. This information is used for analytical and statistical purposes to improve our services and enhance the user experience.

2. Use of Information:

2.1. Personal Information: We may use the personal information provided by Event Attendees for the following purposes:
- Processing ticket orders and facilitating event attendance
- Communicating important event-related information, updates, and changes
- Providing customer support and responding to inquiries
- Sending promotional materials and offers (only with consent)
- Complying with legal obligations and preventing fraud

2.2. Optional Information: Optional information provided by Event Attendees is used to enhance their event experience and fulfill specific requirements (e.g., dietary preferences, accessibility needs).

2.3. Non-Personal Information: Non-personal information is used for internal purposes, such as analyzing user behavior, improving our website and services, and personalizing content.

3. Information Sharing:

3.1. Third-Party Service Providers: We may share personal information with trusted third-party service providers who assist us in providing our services (e.g., payment processors, event organizers, customer support). These service providers are obligated to protect the confidentiality and security of the information and are prohibited from using it for any other purpose.

3.2. Legal Compliance: We may disclose personal information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

3.3. Business Transfers: In the event of a merger, acquisition, or any form of business transfer, personal information may be transferred as part of the transaction. We will notify Event Attendees and ensure the protection and confidentiality of their information.

4. Data Security:

4.1. We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be completely secure.

4.2. Event Attendees are responsible for maintaining the confidentiality of their ticket purchase information, including login credentials, and should not share them with others.

5. Data Retention:

5.1. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Rights of Event Attendees:

6.1. Event Attendees have the right to access, update, or delete their personal information. They may exercise these rights by contacting us using the information provided in Section 7.

6.2. Event Attendees have the right to opt-out of receiving promotional materials or marketing communications. They can do so by following the unsubscribe instructions in the communication or by contacting us directly.

7. Contact Us:

If Event Attendees have any questions, concerns, or requests regarding this Privacy Policy or the handling of their personal information, they can contact us at:

TicketEzy Customer Support
Email: [email protected]

8. Changes to the Privacy Policy:

We reserve the right to modify or update this Privacy Policy at any time. Event Attendees will be notified of any material changes to the Privacy Policy via the email address provided or through a prominent notice on our website. It is recommended to review this Privacy Policy periodically.

By purchasing tickets from TicketEzy, Event Attendees acknowledge that they have read and understood this Privacy Policy and agree to the collection, use, and disclosure of their personal information as described herein.